FAQ

We are an exclusive distributor of famous brands like Banyan Botanicals (USA) in Australia and New Zealand. Our primary objective is to promote Organic, Ayurvedic and Natural Product range for a healthy living and wellbeing

Products we promote are Certified Organic, heavy metal tested and made of natural ingredients. However, we do advise that you consult with your health practitioner regarding your own specific condition before taking any product.

Products are designated Practitioner-Only and are governed by the Therapeutic Goods Act 1989 and Therapeutic Goods Regulations 1990.To purchase Practitioner-Only products you must have a recognised practitioner qualification or be a current member of a recognised Australian association. Also, product can only be supplied to an individual after consultation with a healthcare professional.

To see list of recognided Australian Association, please visit http://www.tga.gov.au/schedule-1-therapeutic-goods-regulations-explained

Following are the few TGA healthcare practitioners:

Healthcare practitioners, ayuvedic practitioner, herbalists, homoeopathic practitioners, naturopaths, nutritionists, practitioners of traditional Chinese medicine or podiatrists registered under a law of a State or Territory.

OR

Medical practitioners, psychologists, dentists, pharmacists, optometrists, chiropractors, physiotherapists, nurses, midwives, dental hygienists, dental prosthetists, dental therapists or osteopath.

For more information, please visit http://www.tga.gov.au/industry/advertising-schedule1-explained.htm

During every order processing, appropriate shipping charges will be calculated based on the weight. Shipping charges will be part of the total order value. Learn more about Shipping Charges on auspost.com.au

For any urgent shipment through Express Post, please select a method of payment as Direct Deposit. It will allow us to receive order without charging you. Our customer service team will communicate exact Express Post charges separately

Please allow 1-2 business days to process the order once payment is received. Once shipped, order should reach within Australia Post's standard delivery timeframe:

• Metro to Metro = 2-4 business days
• Rest of Australia = 3-5 business days

All orders come with an Australia Post tracking number. You can track your order through Australia Post's tracking facility auspost.com.au/track

We welcome wholesale and practitioners to join our Wholesale network. You can apply for wholesale account through an application. Once wholesale account application is approved, your account is eligible for appropriate bulk discount. To apply for a wholesale account please provide details through New Wholesale Account Form

In the U.S., for a product to be “certified” organic means a third-party agency must inspect and verify that the company is upholding the standards set by the USDA. The USDA website explains that organic certification means “the food or other agricultural product has been produced through approved methods that integrate cultural, biological, and mechanical practices that foster cycling of resources, promote ecological balance, and conserve biodiversity. Synthetic fertilizers, sewage sludge, irradiation, and genetic engineering may not be used.”

Yes, Banyan Products are tested for every batch of herbs for arsenic, cadmium, lead and mercury using independent U.S. laboratories. All of our products, when taken according to the suggested use on the bottle, are within the safety guidelines stipulated by the American National Standards Institute/National Sanitation Foundation International Dietary Supplement Standard 173 (ANSI 173).

We accept VISA, Mastercard and Direct Bank Deposit payment methods

We do our very best to ensure the products listed on our website are in stock so we can ship them to you straight away. Unfortunately, as our products are organic, produced by artisan producers and in small batches this isn’t always the case. In the circumstance where a product is not in stock, we appreciate your understanding.